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All returns must be requested within 14 days from the purchase date for a full refund.
Please send us an email to the email address on your sales order receipt within 14 days from the purchase date with your order date and number. We prefer an email request because this method keeps a record of all communications between both parties and it confirms the requested return date.
You will receive a confirmation email that we have received your request with further instructions on how to complete your request. Once we have received your returned package, we will honor your request by exchanging or refunding 100% of the value of your returned merchandise. No worries about restocking fee, we will not charge you any.
We recommend that you return your package using a carrier that provides a tracking service so that you can confirm that your package was received by YOUTRAINFITNESS, LLC.
Yes, if your products fail to function based on its design within 60 days from the date of purchase, please contact us with proof of purchase for an exchange.