65 TW Alexander Dr.
P.O. Box 13223
Durham, NC 27709-0962

Accepting Orders Online: 24hrs Everyday
Processing and Shipping Orders: Mon – Fri, 3:00 p.m. – 8:00 p.m. EST (Except Holidays)

Frequently Asked Questions

If your question was not answered below, please send us an email. Thank you.

ABSOLUTELY! All transactions and customers’ data are protected via our Secure Socket Layer (SSL) protocol and PayPal’s each time. To learn more about how SSL and Certificates work to protect your personal information view here.

We accept PayPal and credit card payments through PayPal on our website. We also accept cashier’s check, business check, purchase order, and money order via mail.  To make a purchase and payment by check, purchase order, or money order, please contact us.

It varies; your shipping cost is based on the weight of your package, size of your package, number of items purchased, destination, shipping method, and carrier. You can find out your shipping costs before placing your order by selecting, Add to Cart (for all of your items)> Proceed to Checkout > and then entering your State and Zipcode.  For items that will ship at a flat-rate the shipping price will be visible once you select Proceed to Checkout

Your order will be processed within 1-2 business days once it has been received.  Shipment will occur shortly after via UPS or USPS with tracking information sent to your order specific email address with specific delivery details.

Yes, if your products fail to function based on its design within 90 days from the date of purchase, please contact us with proof of purchase for an exchange.

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