2.0 TRAINING SERVICES

YOUTRAINFITNESS^® offers the following private training options:

• 1-on-1 Private Personal Training: One client with one trainer

• Private Partner Training: Two clients with one trainer

• Private Trio Training: Three clients with one trainer

Each training session may last 30 to 60 minutes, depending on the chosen training format and client preference.

Unless otherwise noted, all sessions are conducted in-person at our facility:
5611 NC Highway 55, Suite 102, Durham, NC 27713

We also offer stretching classes designed to help participants improve flexibility and mobility.

3.0 COMMUNICATION VIA EMAIL

To ensure your trainer can remain organized and provide the best service, all appointment requests—including scheduling, rescheduling, or cancellations—must be communicated exclusively via the trainer’s email. Text messages or verbal requests are not accepted.

Clients are expected to respond to all email communications from their trainer within 24 hours (excluding weekends and holidays). Your trainer will give all requests the same level of attention and promptness in return.

4.0 TYPE OF PACKAGES AND RATES OFFERED

We offer flexible training options designed to accommodate your goals, schedule, and budget.

4.1 Monthly Membership Training

Our monthly membership is our most popular option and offers the best overall value. This package is available for private one-on-one training as well as semi-private training (partner and trio sessions). Memberships renew monthly and do not require long-term contracts, providing maximum flexibility.

The number of training days may vary monthly, which often results in more sessions compared to fixed-session packages. For clients seeking consistency, ongoing support, and long-term progress, the monthly membership is recommended.

4.2 Personalized Workout Plan

For clients who prefer independent training, we offer a personalized workout plan that you can do on your own. This includes a professionally designed workout program tailored to each client’s goals, experience level, and available equipment.

A minimum of six sessions is required. We recommend training two to three times per week to ensure proper instruction and effective results. If you would like to train once per week while developing your personalized workout plan, please contact us for a custom 1x-per-week training quote.  Clients may purchase up to twelve sessions per package. One complete exercise program is developed per package. Additional sessions may be used for supervised practice, technique review, progress assessment, or program adjustments. Additional check-in sessions may be scheduled as needed.

Each Personalized Workout package expires two months from the date of purchase.

4.3 Stretching Classes

We offer beginner-level stretching classes at our facility. Participants may purchase a single-class studio pack, a 5-class studio pack, or a 10-class studio pack:

• Single-class studio pack: valid for one (1) month

• 5-class studio pack: valid for three (3) months

• 10-class studio pack: valid for six (6) months

All studio packs are non-refundable and non-transferable. Unused classes expire at the end of the applicable validity period.

Each class is limited to ten (10) participants. Advance registration through our online scheduling software is required. Classes are subject to availability. Current rates and schedules are available through our online booking system.

4.4 Training Package Terms & Membership Benefits

All fixed training packages are subject to expiration, ranging from three to six months from the date of purchase. Monthly memberships renew automatically until canceled. We reserve the right to adjust private training package prices as operating costs change.

5.0 PAYMENTS AND DUE DATES

Payment Policy

All fees are due prior to the service being rendered. If a client intends to renew a training package, payment for the new package is required upon receipt of the invoice or no later than the start of the first session in the new package.

YOUTRAINFITNESS^® will notify clients when five (5) sessions or fewer remain in their current package. Clients are required to pay the renewal amount at that time.

Accepted Payment Methods

We offer several convenient payment options for our clients:

• Checks: We accept both business and personal checks, made payable to YOUTRAINFITNESS, L.L.C.

• Money Orders: Payable to YOUTRAINFITNESS, L.L.C.

• Credit Cards: Payments can be made via our website using the Bookeo Booking System. Please note that credit card payments for training sessions will include a 4% processing surcharge.

As a courtesy, we offer an incentive program to support the 4% processing fee. For each credit card payment, you will earn credits that can be used toward free training sessions. For more details on how to earn credits, please see Section 11.0: Client Incentives.

6.0 ATTIRE FOR EXERCISING AND FRAGRANCES

Clients are expected to wear clean, supportive clothing during training sessions. Acceptable attire includes:

• T-shirts, sweatshirts, shorts, sweatpants, tights, or similar garments that provide support and allow for safe movement

• Supportive athletic shoes, such as cross-trainers

Maintaining good personal hygiene is essential for a positive and productive training environment for both the client and trainer. Clients should be mindful that strong fragrances—such as perfumes, colognes, or scented lotions—can be distracting or trigger allergic reactions in others. We ask that clients use fragrances sparingly or choose unscented products whenever possible.

7.0 PHYSICAL CONTACT (SPOTTING OR CUEING) DURING SESSIONS

During training sessions, physical touch (such as spotting or cueing) may be necessary to ensure exercises are performed safely and effectively. Whenever possible, the trainer will inform the client in advance of any physical touch that may occur.

Clients have the right to refuse physical touch at any time. If you do not wish to receive a physical cue for any reason, please inform your trainer before the first session begins. Your preferences will always be respected throughout your training.

8.0 CODE OF CONDUCT BETWEEN TRAINER AND CLIENT

The relationship between trainer and client is strictly professional and exists to support the client in achieving their fitness goals. Clients are expected to focus on the objectives agreed upon at the start of the training relationship.

Under no circumstances should either the trainer or the client behaves unprofessionally.  Examples of unprofessional behavior include, but are not limited to:

• Harassment or intimidation

• Intimate or sexual behavior

• Use of offensive language

• Inappropriate comments

• Inappropriate touching of any kind

All unprofessional behaviors are strictly prohibited. Any violation may result in the immediate termination of the trainer-client relationship.

9.0 PACKAGE EXPIRATION

Unless otherwise stated, all fixed personal training sessions will expire three to six months after the date of purchase.

Clients are encouraged to purchase only the number of sessions they can reasonably complete within this time frame.

Monthly membership packages renew at the end of each month until cancelled.

10.0 REFUND AND SESSIONS/CLASSES TRANSFERABILITY

All purchased training sessions and classes are non-refundable and non-transferable.

11.0 CLIENT INCENTIVES

We offer two unique incentives to support and reward our clients:

1st Objective Incentive – Referral Program

To show our appreciation for your support, we offer a complimentary session when existing clients refer someone who purchases a package or the equivalent of 12 sessions. This is our way of saying “thank you” for helping us grow our community.

2nd Objective Incentive – Credit Card Payment Rewards

As an additional incentive, when you purchase any service (e.g., monthly membership or training package) using a credit card through the Bookeo system on our website, you will earn training credits that can be redeemed for free personal training sessions.

For example, if you purchase a monthly membership for $682, the total cost will be $709.28 ($682 regular fee + $27.28 online booking fee). When paying via credit card, you will earn 27 credits. Once you accumulate 80 credits, you will receive one free private personal training session.

12.0 ATTENDANCE, RESCHEDULING AND TRAINING CANCELLATION

Client Responsibility:
Clients are expected to be present and on time for each training session.

• If a client is less than 15 minutes late, the session will proceed as scheduled but may end at the prearranged time.

• If a client is more than 15 minutes late without prior communication, the session may be counted as a cancellation, and the client may be charged for the session.

• If the trainer is late, the client will receive the full scheduled session.

Example of prior communication: Calling or emailing the trainer to notify them of heavy traffic or an unavoidable delay.

Rescheduling and Cancellations:
A minimum of 24 hours’ notice is required for all rescheduling or cancellations.

• Cancellations or reschedules with less than 24 hours’ notice will be charged for the session.

• Exceptions are made for severe weather, serious illness, or other medically documented conditions beyond the client’s control. Abuse of this leniency is not permitted.

Clients are responsible for contacting their trainer by phone at 919.six27.8348 (919.NC.R.U.FIT) or email to reschedule sessions when necessary.

Trainer Responsibility:
If the trainer cancels a session with less than 24 hours’ notice under the same conditions, the client will receive a free replacement session.

 

12.1 LATE CANCELLATION AND NO-SHOW POLICY (STRETCHING CLASSES)

To ensure fairness and availability for all participants, the following late cancellation and no-show policy applies to all stretching classes:

• Participants must cancel their class reservation at least six (6) hours prior to the scheduled class start time to avoid losing the session.

• Cancellations made within six (6) hours of the class start time will be considered a late cancellation, and the session will be deducted from the participant’s studio pack.

• Failure to attend a scheduled class without prior cancellation will be considered a no-show, and the session will be deducted from the participant’s studio pack.

Studio packs are non-refundable, and late-cancelled or missed classes are not eligible for credit, extension, or rescheduling.

13.0 TERMINATION OF SERVICES

Unprofessional or Abusive Behavior:
Mistreatment of any kind will not be tolerated. YOUTRAINFITNESS^® personal trainers reserve the right to terminate any training relationship immediately if a client or client’s guest engages in unprofessional behavior, including but not limited to abusive conduct toward other clients, guests, or staff.

Note: Please also see the section on photography or video recording policies.

Client-Initiated Cancellation:
If a client wishes to terminate their exercise program before completing all scheduled sessions, written notice must be provided at least one week in advance.

• Cancellation with less than one week’s notice will result in a charge for one session, based on the client’s current package, which will be invoiced.

• All purchased sessions are non-refundable.

14.0 MAKING SCHEDULE ADJUSTMENT

Client-Initiated Schedule Changes:
If a client wishes to change their training schedule—for example, switching training days or adjusting training frequency—the client must submit the request in writing (email) at least one week in advance.

The trainer will review the request with the client, discuss exercise goals, and determine any necessary adjustments to the program based on the new schedule or frequency.

Trainer-Initiated Schedule Changes:
If the trainer needs to adjust the schedule, they will discuss options with the client to find mutually agreeable dates and times.

• If an agreement cannot be reached, the current schedule will continue until the end of the client’s current package, unless the schedule adjustment is urgent.

• In urgent situations, the trainer reserves the right to make the final decision regarding the schedule adjustment.

15.0 CHANGES TO POLICY

YOUTRAINFITNESS^® reserves the right to review and modify our training policies and fees periodically. Any changes will not affect a client’s current personal training agreement.

Clients will be notified of policy or rate adjustments via email.

16.0 CONFIDENTIALITY AND USE OF CLIENT INFORMATION

All information obtained in connection with this exercise program will be treated as privileged and confidential. It will not be released to any person without the client’s express written consent, except where disclosure is required or permitted by law.

Clients are asked to consent to the use of non-identifiable information for research or statistical purposes, provided that the information cannot be used to identify the client.

All personal information and data will be used exclusively by YOUTRAINFITNESS^® for the purposes of prescribing exercise and evaluating the client’s progress in the program

17.0 SUBSTANCES USE

The use of tobacco, marijuana, alcohol, non-prescription drugs, or any other substance that may cause impairment is strictly prohibited prior to the start of any training session.

• First violation may result in a warning or immediate termination of the trainer-client relationship, at the discretion of the trainer.

18.0 WEAPONS

Weapons of any kind are strictly prohibited on the premises in accordance with North Carolina General Statute § 14-415.11(c).

Violators may face misdemeanor or felony charges, depending on the circumstances.

19.0 PHOTOGRAPHY AND VIDEO RECORDING

Unauthorized photography or video recording is strictly prohibited on YOUTRAINFITNESS^® premises, as the facility is private.

To protect the privacy and confidentiality of our clients and visitors:

• No pictures or videos may be taken without the prior consent of the facility owner.

• Members and visitors may not be recorded or photographed without their written authorization, even with facility permission.

Exception: Trainers may record or photograph a client during exercise solely for the purpose of demonstrating proper form or technique.

Consequences of Unauthorized Recording:

• A warning will be issued upon the first incident.

• Any subsequent violation may result in immediate termination of the training relationship.

• Sessions or classes already purchased will not be refunded.

• The individual filmed without consent, along with the facility owner, may pursue further legal action.

20.0 EXERCISE PROGRAM WRITE-UP

The preparation of a client exercise program is not automatically included as a free service with any training session, including:

• 1-on-1 private personal training

• Private partner training

• Private trio training

• Program design

• Any other training service provided by YOUTRAINFITNESS^®

Creating a personalized exercise program may require significant time and resources beyond the standard training session.

As a courtesy, each client will receive one lifetime complimentary exercise program write-up at no additional charge.

If a client requests additional exercise program write-ups, one session will be deducted from the client’s account per write-up. There is no limit to the number of additional programs a client may request, provided the appropriate session deductions are applied.

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Acknowledgment of Understanding: I have read and fully understand these policies. I acknowledge that I am signing this agreement freely and voluntarily, and my signature signifies my full acceptance and cooperation with all stated policies.

UPDATED POLICY

January 18, 2026