SERVICES WE OFFER

The services that we offer are 1-on-1, (1 person with 1 trainer) personal training, Partner (2 people with 1 trainer) training, or trio (3 people with 1 trainer) training.  Each training lesson may last from 30 to 60 minutes based on our training offerings that match your preference.  All training lessons will occur in-person at our personal training facility at 5611 NC Highway 55, Suite 102, Durham, NC 27713.  A future class will include stretching to help participants improve their flexibility

SCHEDULE COMMUNICATION

So that your trainer can remain organize, please communicate all scheduling appointments through the trainer’s email only.  Text messages or verbal request for scheduling, rescheduling, or canceling appointments are not acceptable.

TYPE OF PACKAGES AND RATES OFFERED

We offer personal training packages as a single lesson, 4 lessons, 8 lessons, 12 lessons, 16 lessons and 20 lessons.  The price for each lesson will vary.  The larger the package purchased the lower your rate.  The more frequently you train per week the lower your rate.

We offer non-member and member rates.  Both non-member and member rates are subject to package expiration within 3 months to 1 year from the date of purchase.  Member rates are reduced because obtaining a membership rate requires a monthly fee.  The monthly fee for a member client is $31.20 for months 1-6 then $26.00 for months 7-12 within the 1^st year.  We reserve the right to increase our personal training packages and member fee as our costs increase.  Packages purchased under our price lock sale will not increase as long as our members maintain their monthly membership.   In addition to a reduce training package, membership gives you the opportunity to secure a training slot of your choice, if available, and to retain the slot for as long as your membership is active, even if you take a brief break from training.  Upon returning, you may continue in your same training slot if desired.  You may sign-up to become a member here.  The cost savings is worth the membership.

PAYMENTS AND DUE DATES

ALL fees are paid prior to service being rendered.  If a client intends to renew a training package, the training package must be paid from the point of receiving an invoice or no later than the start of the new packaged lesson.  YOUTRAINFITNESS will notify client when s/he has at least 5 lessons or less remaining.  Clients who are members will pay an additional monthly membership fee.  This fee may be paid in advance, in-full, or partially.  Pre-pay options for membership are here.

As a convenience we offer a few ways that clients can pay for their services.  We accept checks (business and personal) and money order payable to YOUTRAINFITNESS, L.L.C.). We also accept credit cards on our website via our Bookeo Booking System.  The fee for accepting credit card payments on our website will be 4% higher.  To help support your 4% online payment fee, we offer an incentive of earning credits for each fee that you pay that will allow you to earn free personal training lessons.  More details about how you earn the credits toward free personal training lessons are mention below.  (see incentives to clients)

ATTIRE FOR EXERCISING AND FRAGRANCES

Proper attire includes clean t-shirt, shorts, sweatshirt, sweat pants, tights or other supportive clothing that restrains movable body parts.   Athletic shoe that’s supportive such as cross-trainers are suitable. Additionally, maintaining good personal hygiene is an important aspect of fostering a positive and productive training experience for the client and trainer. Clients should be mindful that strong fragrances (e.g., perfumes, colognes, scented lotions) can be distracting or cause allergic reactions for some individuals.  Clients are asked to use scented fragrances sparingly or choose unscented products.

PHYSICAL CONTACT (SPOTTING OR CUEING) DURING LESSONS

When working with a trainer, physical touch (spotting or cueing) may be necessary to help ensure that the client is performing the exercise properly.  When possible, the trainer will alert the client to the type of physical touch (cue) that may occur.  If you do not wish to receive a physical cue by your trainer for any reason, please let your trainer know before the first lesson begins.  The client will ALWAYS have the right to refuse any physical touch (cue).

CODE OF CONDUCT BETWEEN TRAINER AND CLIENT

The relationship between the trainer and client is professional and fostered for the trainer to support the client in working toward reaching his/her fitness goals.  The client’s responsibility is focus on the objectives agreed upon at the start of the trainer-client relationship.  At no time during the trainer-client relationship should the conduct on the part of the trainer or client become unprofessional.  Such unprofessional behavior may consist of, but not limited to, harassment, intimacy, using offensive language, making inappropriate comments, or inappropriate touching of any kind.  Unprofessional behaviors are STICKILY PROHIBITED by the trainer and client!

PACKAGE EXPIRATION

Unless otherwise stated, all regular personal training lessons will expire three months to 1 year after purchase.  With this in mind, please consider purchasing only the number of lessons you will be able to use within three or six months.

REFUND AND LESSONS TRANSFERABILITY

All purchased lessons are non-refundable and non-transferable.

INCENTIVES TO CLIENTS

We offer two objective incentives.

1^st objective incentive – To support you by supporting us, we give away 1 complimentary lesson when existing clients refer someone who purchases a package or the equivalent number of lessons of 12, 16 or 20 lessons. 

2^nd objective incentive – As mentioned above, if you purchase any service (e.g. monthly membership fee and/or training package using a credit card via the Bookeo software system on our website), we will give you training credits that may be used toward earning free personal training lessons.  For example:  If you purchase 16 – 1-hour personal training lessons as a member, your current total cost will be $1,231.36 (i.e. $1,184 regular fee + 4% Online Booking Fee of $47.36).  When you make this payment using a credit card, you will earn 47 credits.  When you earn a total of 80 credits in booking fees, you will earn a free personal training lesson.  This free personal training lesson will be earned when you renew your package of 16 – 1-hour personal training lessons.  This incentive is exclusively for clients who pay for services via our Bookeo software system.

LATENESS AND CANCELLATION

It is the responsibility of each client to be present and on time for each training lesson.  If the client is less than 15 minutes late, the workout will continue as scheduled and end at the prearranged time.  If the client is more than 15 minutes late (without advanced communication of the circumstances), the lesson may count as a cancellation and the client may be charged for that training lesson.  If the trainer is late, the client will receive the full scheduled lesson.  An example of advanced communication is “a client is driving in heavy traffic and calling to notify the trainer of the situation.”  Upon arrival the lesson may occur and end at the prearranged time).

Our clients rescheduling, cancellation and absence position are firm!  A 24-hour’s or more notice is required for all rescheduling and cancellations.   If a client reschedules or needs to cancels with less than 24-hour’s notice, the client will be charged for that lesson.  If the rescheduling or cancellation is less the 24 hours as a result of severe weather conditions or a medically documented event such as severe illness or other condition from which the client is not expected to recover, the client will not be charged for the cancellation.  Abuse of this leniency is not allowed.  In order to maintain training consistency, the client is responsible for contacting his/her personal trainer by calling 919.627.8348 or emailing the trainer to reschedule their next appointment if necessary.

Equally our trainer is accountable to each client.  If the personal trainer cancels a lesson with less than 24-hour’s notice, the client will be given a FREE lesson.

TERMINATION OF SERVICES

Mistreatment of any kind WILL NOT BE TOLERATED.  YOUTRAINFITNESS personal trainer reserves the right to terminate any training relationship IMMEDIATELY if the client or client’s guest demonstrates ANY unprofessional behavior to include abusive conduct toward other clients, guests or staff.  WE ARE FIRM ON THIS POSITION! (see audio and video recording below)

If a client wishes to terminate their exercise program with YOUTRAINFITNESS before completing all scheduled lessons, the client must do so in writing no later than one week in advance. Cancelling with less than one week in advance will result in a 1 lesson charge (received as an invoice) based on the client’s current package.  Note: lessons purchased are non-refundable.

MAKING SCHEDULE ADJUSTMENT

If a client wishes to change their training schedule (for example, switching training days and times from 8:00am Mondays and Wednesdays to Tuesdays and Thursdays or frequency (for example decrease training frequency from 3x per week to 2x per week) the client must do so in writing at least one week in advance. The trainer will then discuss with client the request and review exercise goals with client to identify changes needed based on the new schedule and/or training frequency.

If the trainer wishes to make a schedule adjustment, the trainer will discuss with the client to determine other possibilities (dates and times) for training so that an agreement can be met for both parties.  If an agreement cannot be met, the trainer agrees to continue with the current schedule until the end of the client’s current package unless it is urgent that the schedule adjustment be made immediately.  The trainer reserves the right to make such decision.

CHANGES TO POLICY

YOUTRAINFITNESS reserves the right to review and modify the training policies and fees periodically.  Modifications to policies and fees will not affect the client’s current personal training agreement.  When policies and rates are adjusted, client will receive notice via email.

USE OF CLIENT INFORMATION

The information obtained in connection with this exercise program will be treated as privileged and confidential and will not be released or revealed to any person without the clients expressed written consent except where permissible by law.  We do ask that clients agree to the use of any information which is not personally identifiable for research and statistical purposes so long as the information does not identify the client or provide facts which could lead to their identification. Personal information and data, however, will be used only by YOUTRAINFITNESS in the course of prescribing exercise for the client and evaluating the client’s progress in the program.

USE OF SUBSTANCES AND WEAPONS

Using substances such as tobacco, marijuana, alcohol, non-prescription drugs or any other product that may cause impairment are not allowed prior to the start of any lesson. Weapons of any kind are not allowed in the facility.  First violation of both is a warning.  Second violation is the termination of trainer-client relationship.

USE OF RECORDING DEVICES

The YOUTRAINFITNESS Personal Training facility is a private facility and the use of recording (video and/or audio) devices are strictly prohibited without permission.  If it is discovered that a client or guest is making recordings during lessons or exercise class without permission, a warning will be given.  On the next occurrence, the training relationship between the training client or guest and trainer will end immediately.  No refunds will be given for any previous purchased lessons or classes.

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Acknowledgment of Understanding: I have read these policies and fully understand its terms.  I acknowledge that I am signing the agreement freely and voluntary and intend my signature to signify my full cooperation with these policies.